Last Updated: April 8th, 2025
These Terms of Service (“Terms”) govern the use of the Confide application (“Confide,” “the App”), owned and operated by Von Ventures LLC (“Company,” “we,” “us,” or “our”). By downloading, installing, or otherwise accessing or using Confide, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to any provision in these Terms, you must cease using Confide immediately.
Confide is owned and operated by Von Ventures LLC, a Missouri limited liability company.
Contact Email: team@confide.app
These Terms shall be governed by, and construed in accordance with, the laws of the State of Missouri, United States of America, without regard to conflict-of-law principles. Any dispute arising under or in connection with these Terms shall be subject to arbitration or, where applicable, the courts of Missouri.
By using Confide, you represent that you have the legal capacity to form a binding contract. If required by applicable law (for example, if you are under the age of 13 in the United States), you must have your parent or legal guardian’s permission to use Confide.
In order to access certain features of Confide, you may be required to create a user account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate and complete.
You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
We reserve the right, in our sole discretion, to suspend or terminate any account that violates these Terms or otherwise creates risk or exposes us to liability. You may also terminate your own account at any time by following the instructions provided in the App settings or by contacting team@confide.app. Upon termination, your data will be handled in accordance with Section 4.2 and our Privacy Policy.
Confide allows users to submit, record, or upload various forms of content including text, audio, video, and photographic media (collectively, “User Content”). Confide is designed as a private journaling platform; User Content is not publicly displayed or shared by default.
Ownership
You retain ownership of all User Content you create or submit.
License to Us
By uploading User Content, you grant the Company a limited, non-exclusive, royalty-free license to store, process, and display your Content within your Confide account solely as necessary to provide the App’s features (e.g., AI analysis, mood recaps, backups for premium users). We will not publicly share or distribute your User Content without your explicit consent.
You agree not to upload or submit any User Content that:
Because Confide is designed for private journaling, we generally do not moderate private entries. You remain fully responsible for your own User Content.
Your use of Confide is governed by our Privacy Policy, which is incorporated herein by reference. You acknowledge that by using Confide, you have reviewed and agree to the Privacy Policy.
Confide may offer various subscription tiers (e.g., weekly, monthly, yearly) and reserves the right to modify, introduce, or discontinue any plan at its sole discretion. Free trial periods (e.g., 3-day, 7-day) may be offered from time to time.
Automatic Renewal
Unless you cancel before the end of the current subscription term, your subscription will automatically renew for an additional term at the then-current subscription rate, in accordance with Apple App Store, Google Play Store, or Stripe default billing cycles.
Free Trials
If you do not cancel before the free trial ends, you will automatically be charged the applicable subscription fee.
App Store Purchases
If you subscribed via the Apple App Store, any refund requests must be directed to Apple, subject to their policies.
Web or Other Platform Purchases
We generally do not offer refunds unless otherwise determined on a case-by-case basis at our sole discretion.
Cancellation
You may cancel your subscription at any time; however, your access to premium features will continue until the end of the current billing cycle.
The App, including but not limited to all designs, text, graphics, software code, and logos, is the exclusive property of Von Ventures LLC. Users acquire no ownership or other interest in any Company intellectual property by using the App.
You shall not copy, modify, reproduce, distribute, display, create derivative works from, or reverse-engineer any portion of Confide except as expressly permitted by law or these Terms.
Confide’s AI suggestions, bestie feature, or mood insights are for informational purposes only and do not constitute professional mental health or medical advice. The App is not a substitute for professional counseling, therapy, or other qualified healthcare services.
Confide’s “bestie” feature is designed for casual use and is powered by AI. It is not intended to replace consultation with a licensed therapist, counselor, or other qualified healthcare professional. If you are experiencing suicidal thoughts, contemplating self-harm, or experiencing any form of abuse, please call the Suicide & Crisis Lifeline at 988 (in the United States) or visit https://www.apa.org/topics/crisis-hotlines for additional resources and support.
Confide is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted or error-free operation of the App. We are not liable for any losses or damages caused by App downtime, data loss, or technical issues beyond our reasonable control.
To the fullest extent permitted by law, Von Ventures LLC, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from or related to your use of or inability to use Confide.
We may, at our sole discretion, suspend or terminate your access to Confide if we believe you have violated these Terms, created risk or legal exposure for the Company, or for other legitimate reasons.
Upon termination, your right to use the App will immediately cease, and we may delete any of your User Content from our systems in accordance with our Privacy Policy.
Any dispute arising out of or relating to these Terms or your use of Confide shall be submitted to binding arbitration in the State of Missouri, in accordance with the rules of the American Arbitration Association, and judgment on the award may be entered in any court having jurisdiction thereof.
You agree that any dispute resolution proceeding shall be conducted only on an individual basis and not as a class, consolidated, or representative action.
In the event that a dispute is determined not to be arbitrable, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Missouri.
We reserve the right to update, modify, or replace any portion of these Terms at any time, without prior notice. The most current version will be posted on our website or within the App. Your continued use of Confide following the posting of changes constitutes your acceptance of such changes.
For any inquiries regarding these Terms, please contact us at:
Email: team@confide.app
By using Confide, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use immediately.